Accommodation in Prague – apartments, pensions, hotels, hostels. Discounts!

FAQ

HOW CAN I BOOK THE ACCOMMODATION?
Choose the accommodation facility, which suits you best, then click on RESERVATION. Please fill in the booking form and send it off ( click on SEND ). Our reservation office will process your require as fast as possible and will reply to you via e-mail. Mostly You will receive a response within 1-3 hrs during normal business hours.

HOW CAN I PAY FOR THE ACCOMMODATION?
Is very simply - mostly You pay the whole amount for the accommodation and services after your arrival to the accommodation facility. Credit card guarantee or advance payment is not requested by most of the accommodation possibilities.

WHAT IS YOUR CANCELLATION POLICY?
In the event that clients fail to inform us of their cancellation at least seven days prior to their arrival, we reserve the right to demand partial compensation. Cancellation policies are there to avoid holding a room for a guest who’s not going to use it.

Cancellation policies

All cancellations or reservation changes must be done in written form.
Cancellation more than 7 days prior to arrival: no charge Cancellation
7 to 4 days before arrival: 1 night charge
3 to 1 day before arrival: 2 nights charge
No show or cancellation on the day of arrival: whole stay charge

We do not "overbook" our rooms. We hold your reservations for those dates, turning others away for that time period. For this reason, if you leave earlier than scheduled, you will be charged for the entire reservation.

Please be aware that during our high season (Christmas, New Year and Easter) there is a special cancellation policy. If you cancel your stay more than 14 days in advance, there is no cancellation fee; if you cancel your stay less than 14 days in advance, the cancellation fee is 100 % of the total costs.
For groups individual cancellation conditions apply.

We reserves the right to make last minute changes to apartment reservations due to unexpected reasons beyond its control such as technical inconveniences etc. An apartment of an equal or higher standard will be offered to a client according to availability. No price reduction will be offered if providing a same or higher quality accommodation alternative.

Hotel cancellation policies vary from hotel to hotel, this cancellation policies are valid, if not agreed differently in the confirmation of reservation.

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Prague Accommodation Service, Nad Bertramkou 11, 150 00 Praha 5
Tel.: +420 602 309 435, +420 251 566 590
Fax: +420 284680115, e-mail: stopin@stopin.cz